Delivery Policy

Zeeko Delivery Policy

1. Shipping & Delivery Timeframes

We aim to deliver your orders efficiently and on time. Our standard delivery timeframes are as follows:

  • Local Delivery (Within the City): 1-3 business days
  • Regional Delivery (Within the Country): 3-7 business days
  • International Delivery: 7-15 business days (subject to customs clearance)

Please note that delivery times may vary depending on your location, order volume, and unforeseen circumstances such as weather conditions or public holidays.

2. Shipping Charges

Shipping costs vary based on the size, weight, and destination of your order. The exact shipping fee will be calculated at checkout before payment confirmation. Occasionally, we offer free shipping promotions, which will be highlighted on our website.

3. Order Processing

  • Orders are processed within 24-48 hours after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Customers will receive a confirmation email with tracking details once the order has been dispatched.

4. Tracking Your Order

Once your order has been shipped, a tracking number will be provided via email or SMS. You can track your order through our website’s tracking system or via the assigned courier’s tracking page.

5. Failed or Delayed Deliveries

  • If a delivery attempt is unsuccessful due to incorrect address details provided by the customer, re-delivery charges may apply.
  • In case of unexpected delays, we will notify you via email or SMS with an updated delivery timeframe.
  • If the courier is unable to deliver due to reasons beyond our control, we will coordinate alternative arrangements to ensure successful delivery.

6. International Shipping

For international orders, customs duties and taxes may apply based on the destination country’s regulations. The recipient is responsible for any applicable duties or import fees.

7. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours with photographic proof, and we will arrange a replacement or refund.
  • If your order is lost in transit, we will work with the courier to investigate and resolve the issue as soon as possible.

8. Contact Us

For any inquiries or assistance regarding deliveries, please contact our customer support team at zeekostoreuae@gmail.com or call us at +971563462451